Privacy Policy – Rocklight
At Rocklight, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner. This Privacy Policy explains how we collect, use, protect, and manage your information when you visit our website, place an order, or interact with our services. By accessing or using the Rocklight website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
When you place an order or interact with Rocklight, we collect only the information that is necessary to process your order and provide our services efficiently. The information we may collect includes your full name, email address, mobile number, shipping address, and basic payment-related details required to complete transactions. We strictly collect only essential data that is required for order processing, delivery, customer support, and service-related communication. We do not collect unnecessary or excessive personal information.
2. How We Use Your Information
The personal information collected by Rocklight is used solely for legitimate business purposes. This includes processing and confirming your orders, managing shipping and delivery, providing customer support and resolving queries, and communicating order updates, confirmations, and service-related notifications. Rocklight does not sell, rent, trade, or share your personal information with third parties for marketing, advertising, or promotional purposes. Your data is used strictly to ensure smooth order processing and a better customer experience.
3. Payment and Security
At Rocklight, payment security is taken very seriously. All payments are processed through secure and trusted payment gateways that follow strict industry-standard security protocols. Sensitive payment information, such as card details, is not stored on our servers. This ensures that your financial data remains safe, secure, and protected at all times during transactions. In simple terms, your payment information is handled with the highest level of security.
4. Third-Party Links
The Rocklight website may occasionally contain links to third-party websites for informational or reference purposes. Please note that Rocklight is not responsible for the privacy practices, content, or policies of third-party websites. Once you leave our website, the privacy policy of the external website applies. We strongly recommend reviewing the privacy policies of any third-party websites you visit through external links.
5. Data Usage Commitment
Rocklight assures all customers that your data is used only for service delivery, security, and improving user experience. Your information is never misused, sold, or shared with unauthorized parties. Your trust is important to us, and we are committed to maintaining transparency and confidentiality.
6. Changes to Privacy Policy
Rocklight reserves the right to update or modify this Privacy Policy in the future due to changes in legal or regulatory requirements, or updates in business operations or internal processes. If any significant changes are made, the updated policy will be published on our website, and customers will be informed through appropriate communication channels. We encourage users to review this Privacy Policy periodically to stay informed.
Company Policies
1. No Return & No Exchange Policy
All products sold by Rocklight are subject to a strict No Return and No Exchange policy. Once an order is confirmed and dispatched, returns are not accepted and exchanges are not permitted. Customers are advised to carefully review product details, specifications, and order information before making a purchase.
2. Order Tracking Policy
After successful payment confirmation from our end, tracking details will be shared within 2–3 working days. The tracking information will be sent to the registered email ID provided during checkout, allowing customers to monitor the status of their shipment conveniently.
Customer Support & Contact Information
For any questions related to orders, shipping, privacy policy, payment issues, or general inquiries, you may contact Rocklight through the following official channel. Email: sales@rocklight.in. Our customer care team is dedicated to assisting you and ensuring a smooth shopping experience.
Acceptance of Policy
By using the Rocklight website and placing an order, you confirm that you have read and understood this Privacy Policy and agree to the terms and conditions outlined above.
Final Assurance
Rocklight is committed to protecting customer privacy, maintaining secure transactions, and delivering reliable products and services. Your data is handled responsibly, ethically, and in compliance with applicable laws.